Company Policy
Privacy Policy
Last updated: September 9, 2026
Overview
LuxeBella Group Inc. respects the privacy of business visitors, registered account users, inquiry submitters, and other contacts who use this website. The site supports B2B communication about mattress products, service capabilities, and potential cooperation. It is not a public retail checkout platform. We collect and use information only for clear business purposes, including account access, inquiry review, email response, record keeping, website security, and preparation for documented commercial discussions. This policy explains what information may be collected, how it is handled, and how a business contact may request review of information connected with that contact.
Information We Collect
When a visitor submits a contact form, registers an account, sends a message, or communicates with us by email, we may collect company name, contact name, business email address, phone number if provided, country or region, product category interest, estimated quantity, project timing, message content, and related communication records. For account users, we store registration email, hashed password data, account timestamps, and profile information provided through the website. For security and operations, we may store IP address, browser details, submission time, form status, mail delivery status, and basic activity logs needed to protect the website and respond to legitimate requests.
Information We Do Not Request
The website does not request credit card numbers, CVC codes, full bank account details, private payment credentials, or unnecessary personal documents. Business visitors should not submit confidential financial credentials, unrelated personal records, or sensitive materials through ordinary website forms. If a future commercial discussion requires payment, contract, tax, logistics, or identity information, that information should be exchanged only through appropriate documented business channels and only when needed for the specific matter. We design the website to support initial B2B inquiry review, not to collect broad personal profiles or financial account information.
How We Use Information
We use collected information to respond to business inquiries, understand product category interest, review project requirements, maintain account access, show inquiry history in the user center, send confirmation emails, send administrative notices, prevent abusive form activity, and maintain records related to potential cooperation. The information also helps us identify duplicate messages, follow up on earlier discussions, assign the correct internal response priority, and prepare written communication before any contract discussion. We do not use website inquiry information to create automatic retail orders because cooperation requires review, confirmation, and separate business documents.
Sharing With Service Providers
We do not sell visitor or account information. We may share limited information with service providers that help operate the website, hosting environment, database, email delivery, security monitoring, maintenance, and business communication systems. These providers should use the information only for the operational purpose connected with the service they provide. We may also disclose information when required by law, legal process, government request, fraud prevention, security investigation, or protection of company rights. Any sharing connected with a potential transaction should remain limited to what is relevant for documented B2B review.
Cookies, Sessions, and Security Logs
The website uses server-side session cookies to support login, logout, account menu behavior, form protection, and user center access. These cookies are intended for website functionality and security rather than advertising tracking. We may also record security logs connected with form submissions, failed login attempts, rate limiting, CSRF protection, and error handling. These records help protect registered users and business visitors from misuse. Users can control cookies through browser settings, but disabling essential session cookies may prevent login, account access, and protected form submission from working correctly.
Retention and Protection
Inquiry records, account records, and related communication details may be retained for a reasonable commercial period so we can understand prior discussions, respond to follow-up messages, support user account history, and maintain records connected with potential B2B cooperation. Retention periods may vary depending on legal requirements, operational needs, dispute risk, and whether a discussion moves toward contract review. We use password hashing, prepared database statements, CSRF protection, basic rate limiting, controlled configuration, and server-side sessions. No online system can be guaranteed to be completely risk-free, so users should submit only information needed for legitimate business communication.
Business Contact Communications
When a business contact requests information, we may reply by email using the address provided in the form or account record. Replies may include follow-up questions, product category discussion, meeting coordination, policy clarification, or status information about an inquiry. We may keep copies of these messages so later communication can be understood in context. If a contact no longer wants routine follow-up, the contact may ask us to limit future communication, although we may still send messages needed for security, account access, active inquiries, legal records, or contract-related matters.
Access, Correction, and Contact
A business contact may request access, correction, or deletion review for information reasonably associated with that contact by emailing support@luxebellagroupinc.com. We may need enough information to verify the request and identify the relevant account, inquiry, or communication record. Some records may need to be retained where required for legal, security, dispute, accounting, or legitimate business documentation reasons. If information was submitted on behalf of a company, we may consider the company relationship before changing or deleting records. Privacy questions should include the company name, contact email, and a concise description of the request.
Questions may be sent to support@luxebellagroupinc.com.
